Frequently Asked Questions

Most Frequent

• How many computers can I connect to the wireless service?
• What equipment will I need in order to use the wireless service?
• What bandwidth speeds does USI Wireless offer and how much does it cost?
• Do I have to use the USI Wireless modem to receive a signal?
• Will a stucco exterior affect the wireless signal?
• How do I set up a wireless home network using my own router plus the Ruckus modem?
• Does USI Wireless service include an email account?

General Sales

• When will wireless service be available in my area?
• Why is my area grayed out on your coverage maps? What are Challenge Areas?
• How do I order wireless service?
• Will there be wireless coverage everywhere in the City of Minneapolis?
• How is it "wireless" if I have to plug into the modem with a wire?
• I have poor cell phone reception in my home, how will that affect my ability to receive wireless broadband?
• I currently use VoIP with DSL. Will my VoIP account work with your wireless service?
• Will you be offering a VoIP (Voice over Internet Protocol) service?
• Why do I get redirected to the USI Wireless sign-on page if I'm not a customer?
• I can see the wireless network on my laptop or wireless device and have a good signal, why do I need a wireless modem from you?

Technical

• What bandwidth speeds does USI Wireless offer and how much does it cost?
• How do I hook up the USI Wireless Modem?
• What is the range of each radio node?
• Will I be able to have a static IP?
• What security and wireless protocol standards does the USI Wireless network support?
• What is the default internal IP address of the wireless modem?
• Is technical support available 24/7?
• What are your incoming and outgoing mail servers?
• I live in a high-rise apartment complex, how many stories up will your signal reach and are there any devices that I could use to help "boost" my signal?
• How do I log out of my USI Wireless account so I can connect with another machine?
• How do I set up Dual Zone?
• What does it mean if the tower icon on my wireless modem doesn't light up?

Billing

• If I decide to rent the modem, can my rental fee be applied toward the purchase price?
• Do you charge customers for the wireless modem if it incurs greater than normal wear and tear?

Policies

• What is USI Wireless' Terms and Conditions of Subscription?
• What is USI Wireless' Subscriber's Agreement/Service Level Agreement?
• What is USI Wireless' Acceptable Use Policy?
• What is USI Wireless' Modem Rental Agreement?
• What is USI Wireless' Privacy Policy?
• What is USI Wireless' Safe Harbor Privacy Statement?

Wireless Questions

Wireless Service Packages and Promotional Pricing Information

Minneapolis Wireless Build Out Schedule and Coverage Map

Qualify Your Address and Order Minneapolis Wireless Service

Pre-Register for Minneapolis Wireless Service

Frequently Asked Questions About USI Wireless Service