Frequently Asked Questions

Most Frequent

• How many computers can I connect to the wireless service?
• What equipment will I need in order to use the wireless service?
• Why do I have to have someone come out to install my modem?
• What bandwidth speeds does USI Wireless offer and how much does it cost?
• Do I have to use the USI Wireless modem to receive a signal?
• How do I configure my wireless router to work with your service?
• Will a stucco exterior affect the wireless signal?
• Does USI Wireless service include an email account?
• How do I cancel USI Wireless service?
• How is my account billed?

General Sales

• I can see the wireless network on my laptop or wireless device and have a good signal, why do I need a wireless modem from you?
• How is it "wireless" if I have to plug into the modem with a wire?
• When will wireless service be available in my area?
• Why is my area grayed out on your coverage maps? What are Challenge Areas?
• I have poor cell phone reception in my home, how will that affect my ability to receive wireless broadband?
• How do I order wireless service?
• Will there be wireless coverage everywhere in the City of Minneapolis?
• Why do I get redirected to the USI Wireless sign-on page if I'm not a customer?
• I currently use VoIP with DSL. Will my VoIP account work with your wireless service?
• Will you be offering a VoIP (Voice over Internet Protocol) service?

Technical

• What bandwidth speeds does USI Wireless offer and how much does it cost?
• How do I hook up the USI Wireless Modem?
• What is the range of each radio node?
• How do I set up Dual Zone?
• I live in a high-rise apartment complex, how many stories up will your signal reach and are there any devices that I could use to help "boost" my signal?
• Will I be able to have a static IP?
• How do I connect to USI Wireless without a modem?
• What security and wireless protocol standards does the USI Wireless network support?
• What are your incoming and outgoing mail servers?
• How do I log out of my USI Wireless account so I can connect with another machine?
• What does it mean if the tower icon on my wireless modem doesn't light up?
• What is the default internal IP address of the wireless modem?

Billing

• If I decide to rent the modem, can my rental fee be applied toward the purchase price?
• Do you charge customers for the wireless modem if it incurs greater than normal wear and tear?

Policies

• What is USI Wireless' Terms and Conditions of Subscription?
• What is USI Wireless' Subscriber's Agreement/Service Level Agreement?
• What is USI Wireless' Acceptable Use Policy?
• What is USI Wireless' Modem Rental Agreement?
• What is USI Wireless' Privacy Policy?
• What is USI Wireless' Safe Harbor Privacy Statement?

Wireless Questions

Wireless Service Packages and Promotional Pricing Information

Minneapolis Wireless Build Out Schedule and Coverage Map

Qualify Your Address and Order Minneapolis Wireless Service

Frequently Asked Questions About USI Wireless Service

Manage Your Wireless Services and Billing Methods Online